• Time spent explaining our business practices is part of the initial intake process ($100 fee). While the initial intake is done at our shop, we may choose not to add you to our limited customer list. A refund will be issued in the first 15 minutes by us during the initial meeting or if requested by you.
• All work is done by experienced technicians
• We will use OEM parts when available
• All work is warrantied for one year or 12,000 miles
• We will recycle all removed parts and fluids in a responsible manner.
• All fees will be explained before you are billed
• Time spent educating you and answering your questions about your car will be billed as labor.
• Our hourly labor rate is one hundred ninety-six dollars and thirty-seven cents.
• We will treat you with dignity and respect
• We will inform you, during your service appointments, of additional work needed or if we feel your EV is no longer economically viable to repair.